STaRetail Sales & Customer Service Policies

Return Policy 

• If you would like to return an item, please write us using the “Contact Us” link within 7 (seven) days of receipt of your order.
• Return items may be refunded, or replaced, if inventory is available.
• Items must be returned in their original unworn/unused condition with original packaging in order to receive a refund or replacement.
• Refunds will be issued for the original purchase price of the item only, original shipping fees can not be refunded.
• The customer will be responsible for all return shipping costs.

Shipping Policy 

• Most items will be shipped within three (3) to five (5) business days. (weekends and holidays excluded)
• Our shipping & handling fees may be viewed on our “shipping rates page”.
• All items will be typically be shipped via USPS 1st class mail.
• Expedited shipping & handling is available upon request at an additional fee.
• All purchases will be shipped in discreet packaging.
• We do not ship to Italy

Privacy Policy 

• Contact information provided will be used exclusively for STaRetail purposes only.

Payment Policy 

• Payment is due at time of purchase.
• We currently accept Paypal only, however, plans are underway to accept credit card payments in the near future.

If you have any questions, please use the contact form to reach us.